Do you ever outgrow report cards?

The day before Christmas both our boys got their progress reports.  We also have a sign on the wall at the holidays that reads "Dear Santa, define good."  Lucky for them, they both had all A's so Santa made a trip to our house after all.  Apparently the lost science homework made its way into school in the nick of time.

In today's mail we received a Customer Satisfaction Survey from one of our customers.  After a couple of months in their home, or in this case, camp, each of our customers receives this in the mail along with a self addressed stamped envelope.  It's not designed for us to pat ourselves on the back, though that feels good from time to time, but it is a snapshot of what went well and areas that we could improve for next time.

It asks about our client's experience from the beginning to end and asks about honesty- a huge thing for me, helpfulness, knowledge and more.

We really appreciate the time it takes our customers to fill it out and we look at each one carefully because we should always strive to do better next time- even when it went well.  Without change and improvement even the best companies can eventually falter so each of us involved talks about the "report card" and the opportunities for the next time.

Wishing you each a happy new year!

It was time for a facelift!

I am just so excited!  I spent much of the week adding, modifying and deleting information from our company website.

It's funny that what felt so perfect at one point in time, now felt outdated.  So I spent some time on other websites figuring out what I liked or disliked about them, talked to customers, and my colleagues about what should be on mine- and while it will always be a work in progress, I think we have it!

I sent off the new tabs for my wizard designer to work on.  We added information on project management and separated out our house plans from the models we have on site.  And made a space for "getting started" which remains blank, but that is my next project!!

So take a peek at the new and improved http://www.plattsburghhousing.com/ and please tell me what you think.  I really do welcome your suggestions!

Best wishes to you and yours for the holidays and may all your dreams come true in the new year!

In with the new

We have made the final changes to our new chalet plan, and are now trying to figure out if we are best served with a winter or early spring set to have our new model come in. 

A sneak preview... we are just bursting at the seams to share it with you!

We have decided to borrow from the Craftsman styling of the 30s and 40s.  Classic, simple lines, but elegant in its own right.

It will have a beautiful lofted living room and dining room which will feature a
beautiful wall of windows to see the mountains, a lake or stream- whatever you desire!

And we are pleased that we worked and worked the plan and were able to encorporate a formal foyer with great guest closet in the entry.

The floorplan design will be posted on the website soon, and is available now by request.  We can't wait to show you more!

It's the most wonderful time of the year!

All I could think today in the pouring rain, was "what if this were snow?!"  Boy would we have some snow!  We are feverishly finishing the last of the projects and busy coodinating projects for the upcoming year.  We know that you have a lot on your plate this time of year, but if you are organized and your gifts are purchased and your decorations are out- we have time for you!

It is actually a really relaxing time of year for you to come in, from our perspective.  We have heat in our model homes so it will be comfortable to visit, and there aren't the distractions from the phones and walk- in clients are there is at other times of the year.

So by all means, come in!  We are excited to show you homes on clearance as well as the design for the new cape chalet model.

After the wind storm today, I hope our beautiful decorations are still up.  And if they fare well, I will post pictures of are hard work tomorrow!  Not quite "Christmas Vacation" quality decorations but I still think it looks nice!

Speaking of "Christmas Vacation" we have started our annual Christmas movie extravaganza at home with the boys.  We vote and watch "Elf," "A Christmas Story" and others- some even on VHS tapes we've had them that long!

We hope that you have a relaxing holiday season surrounded by your family and friends.  Our best from our home to yours!