What a difference a day makes

Well it's not every day that we are faced with a hurricane.  Or I guess by the time good ol' Irene made it here, she was a tropical storm.  I'm not sure anyone sent her that memo because she wasn't very kind to us.

Her havoc was felt all across the region, and while we feel lucky no one we knew was injured, her devastation ran deep.  I am watching my cousin's boys this week so that she and her husband can clean up from the mess in Waterbury VT.  They ended up with 5' of water in their basement and 4" of mud across their entire upstairs.  I figured it would be at least one less thing to worry about if we watched the boys.

Stories from Keene Valley to Peru to Beekmantown have all come in from our staff and customers.

And while we joke around at our seminars on how long it will take to get power for new constuction after a storm, no one really thought it would be like this.

The irony in all of this, is another cousin lives in NC right where the hurricane came ashore.  They lost power for about 18 hours only, and not a single shingle on their roof.

So once again, we'll dust ourselves off and start again.  The North Country folks are hearty for sure.  We lost a couple of days in the clean up but will pick back up where we left off.  Like the ice storm before it, some day this will make for a good story.

We wish all of our friends and neighbors well as they clean up...

A story years in the making

This story started way back in the early 1940’s when my wife’s Grandfather purchased a few pieces of property near the Bob Sled Run in Lake Placid, NY.  That being said, I won’t bother with the details – but suffice it to say that my wife and her family enjoyed many summers on the property with her Grandparents.  Back in 1997 when we were married the property on which my wife had spent so many wonderful times with her family came up for sale.  Her Uncle was retiring to Arizona and couldn’t use the property as often as he’d like.  We approached her Uncle Walter and were able to purchase the property.

That’s where our part of the story begins.  Being newlyweds and full of the ‘I can conquer’ anything spirit, we instantly started visiting our ‘property in the Adirondacks’ and developing our grandiose plans for rehabilitating the camp and putting a cabin on the property that we could share with our children and family in the years to come.  Once our first child, Gabrielle, was born, we knew that it would take a little longer to come to realize our dream.  Our second child, John Jr., came shortly thereafter and our lives were enveloped in love and starting new ‘stories’.  Unfortunately this left only a weekend here and there to visit our property to start the memories.  Our busy calendars coupled with the expenses associated with ‘vacationing’ in the Adirondacks made it difficult to visit more often.

All the while we visited home shows, spoke with builders and were continually met with the realization that there was no one out there that would help us meet our vision in the budget that we had.  One day someone at work mentioned that their Uncle had worked with a group in the Plattsburgh area and provided the contact information.  I reached out to this group via email and within what seemed like minutes received a response from Michelle.  Subsequent fact finding led to a conversation, then numerous exchanges of floor plans and more discussions.

Finally, we felt like someone was understanding the dream, our vision and even more so was willing to work with us to leverage patience, compromise and further understood the concept of building memories with one's family.

We drove up to our property to meet Michelle and her team in person to get a lay of the land.  From that meeting we came away with the same ‘can do’ attitude, and an overwhelming feeling that we were on the right track with the right builder.

We had developed a floor plan and were very close to ‘pulling the trigger’ when Michelle called and said ‘I couldn’t sleep at night if I didn’t provide you this new plan’.  Ultimately, it was this new plan  that we went with – with some modifications and what we ended up with was something in between what we wanted and what we could afford.  A plan that saved us substantial money with limited compromises.

Here's what we think is the best part.  Throughout this whole process, mind you it was a matter of 6 months or so, we received the utmost in personal attention, understanding and an overall feeling of 'family'.  Working with Michelle was just a wonderful experience.  We found that we both had children around the same age and started sharing stories of our sons escapades on the baseball field.  Our sons even have the same nicknames...  Too close? - not at all.  Michelle welcomed us, worked hard on our behalf and instilled a feeling of trust that we hadn't received before.  Being over 4 hours away and doing 90% of this by phone you'd think there'd be some level of apprehension - there was none.  We felt like our Sister was building us our dream.

A few days before we were supposed to take delivery of the house and have it set, Michelle called.  She knew that we'd taken time off from work to come up and watch this spectacle; and she also knew of the pending weather event that might shut it down.  She was proactive and called with the bad news that she thought we should delay the set, knowing that we'd be disappointed to some degree.  That said, she was able to move things around so that the delay would be less than a week and our plans were amended and back on.

The day finally came and we were there bright and early only to meet the set crew busy readying everything for the day's events.  within a matter of hours the house was set and they were on to weathering it in.  Our dream was a reality. 

Michelle made a special trip down that day to meet us and share in our joy.  Talk about personal service.

It's been about a year now since that day.  We've been given our dream - a beautiful home in the Adirondacks that we can share with all of our friends and family, creating lasting memories of our own.  In addition, we have gained a great friend and member of our family in Michelle and her family.  Our boys have met in person and shared a few frames at the local bowling alley and have acted like best friends fooling around at the dinner table.  Yes, Michelle and PHO have made our dream a reality and helped to make our house a home.

We cannot tell you how wonderful and experience this has been.  We were able to create our own dream with the help of a wonderfully talented staff and a dedicated builder.  Again, all done electronically, over the phone and through the wonders of the internet; Michelle took the time out of her schedule to answer every question, and make things happen.  She worked with the builder, the town and all other needed parties to make this all smooth and seamless.  We never had a reservation or concern about this endeavor regardless of the distance between us and the site - Michelle and her team took care of it all.

We look forward to many years of enjoyment with our family and to our new friendship with Michelle and her family, and would recommend PHO without reservation to anyone -whether near or far.

Thanks Michelle - you will always have a place at the table in our new home.

The Garizio's, Brookfield, CT